What You Will Do:  

Processing Player Rewards Accounts  Processing and Approving new accounts for our Mobile Betting App  Update Customer Accounts  Generate win/loss statements for customers  Researching lost ticket claims for customers  Process contest applications  Sending replacement rewards cards to customers  Researching Sports book cash discrepancies  Applying approved promotional rewards to customer accounts  Monitoring self-betting kiosk for underage individuals and banned patrons  Monitoring self-betting kiosk for issues. Requesting maintenance when required  Process Admin Support emails in a timely manner  Responsible for organization and filing of documents to be scanned.  Work in accordance with department policy & procedures to comply with gaming statutes and regulations.  Document retention – removing account applications as per compliance 

What You Will Need:   

1 + years Customer Support experience  Ability to type 35 words per minute  Ability to Multi-task  Work varied shifts, including nights, weekends and holidays  Good working knowledge of Microsoft Office including Outlook, Word & Excel  Must be able to work independently with minimal supervision  Must be confident in one’s ability to assess situations and make informed decisions  Ability to work through high volume and stressful time periods.  Good interpersonal communication skills  Strong problem-solving skills  Ability to handle a diverse range of activities and effectively prioritize responsibilities 

Physical Requirements: 

Must be able to sit for extended periods of time                                           Must be able to lift, carry, pull or push 25lbs  Must be able to type for extended periods of time  Must be able to talk on the phone for extended periods of time                                           Must be able to write for extended periods of time              Must be able to twist, bend or reach with no significant boundaries  This position will be exposed to sounds at 69 decibels  Regular attendance in the office  This position may be exposed to a smoke-filled environment 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.    

Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.   

As a part of Caesars Sportsbook & Casino’s employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.