Job Title:

Customer Support Advisor with Italian

Job Description

We are growing!

Our client is a company that develop games in multiple platforms where millions of people from around the globe join together to imagine, create and play.

Your typical day:

As a representative of the brand, you will review lines of text to determine if it is appropriate for the different Roblox audiences (children and older players) and sort the text into predefined categories. Suggest text that can circumvent the text filter. You have to be able to review and maintain professionalism with all types of potential content. Reviewers will encounter all variety of content, including content that is inappropriate. You will show appropriate judgement in alerting others when encountering content that requires further action. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What you need to have is:

Fluency in Italian, both written and verbal

Working level in English

In-depth understanding of Italian culture, language, slang and good knowledge of the Italian urban dictionary

Work experience in a customer experience center is an advantage

Good typing and computer skills (MS Office applications)

Ability to stay focused when reviewing large amounts of text

Be organized, decision-making and analytical skills

Team player with a great attitude

High school education

What can you expect from us:

Fulltime role with standard working hours Monday – Friday from 10:00-19:00

Competitive salary with monthly performance-based bonuses

Convenient office location, close to bus stations and the metro

Comprehensive initial training and onboarding (fully paid by us)

Continuous training and upskilling programs through Concentrix University

Professional Development and Career Navigation programs to map out the steps in your desired development

Health and Wellbeing initiatives

Relocation support if needed (accommodation and travel expenses)

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"Employer Brand Leader of the Year\" and \"Best Employer - Outsourcing\" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Italian

Time Type:

Full time

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