Customer Support Agent - Italian/Spanish speaker - on-site

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! 

Come and join our POS tech team and support our merchants with a variety of topics involving our POS system.

 

What you’ll be doing in this position:

 

Proactively addressing a variety of hardware and transaction-related requests from our merchants  Providing support to Italian, Spanish and English-speaking customers through various communication channels, via phone, chat or email

 

 

You’ll be great for this position if you have:

 

Multi-tasking skills Excellent verbal and written communication (Italian and English, Spanish) Problem solving attitude Experience with CRM systems Demonstrated ability to work in team and also independently

 

Why you should join SumUp: