Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We're looking for our new colleague in Brno, Rockwell Automation. Searching for Customer Support Agent who will Support pre- and post-sales customer service responsibilities by assisting customers, company sales and service representatives.

You will report to the General Manager in Czech Claster and have a hybrid schedule working in Brno, Czech.

Your Responsibilities:Communicate with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery trackingSell our electronic repair services and spare parts to end-users, using a web and phone salesProvide information about services offerings, resolving misunderstandings and disputes and co-coordinating the contact with management and technical personnel for fulfillment of the customer’s needs.Support Managers and Technical personnel by providing administrative support.To support both internal/external customers in providing excellent customer servicePriorities/monitor own workloadUse your initiative, whilst being a team playerTo ensure that deliverables are following the Customers AgreementSeek out and participate in development covering both technical skills and personal development

The Essentials - You Will Have:Fluent knowledge both Czech and English LanguagesAt least High School/ Business Academy finishedKnowledge of MS OfficePro- active attitudeWillingness to participate in professional development activities to stay current on industry knowledgeKnowledge of administrative tasks within in a Customer Service environmentAdditionally, is a motivated team player.

The Preferred - You Might Also Have:Experiences in the Customer Center are advantageWhat We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to CalmVolunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development 

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-AJ1 #LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.