Job Seekers, Please send resumes to meena@hireitpeople.com Customer Support Analyst from Department of Health.

 
Along with the resume(s), please provide at least 3 references for each consultant (name, position title, phone, email and address of the consultant’s supervisors for the past 5 years).
 
I look forward to hearing from you.

Position Code, Title and Location:7084 - Customer Support Analyst - Tallahassee, FL Start Date: ASAP Est. Duration of 1st stage: 1 year Type: Contract Remote or Onsite: On location at the Client's site 100% of the time. No telecommuting or remote work. Additional Information:Health Care and Benefits Available. Successful Completion Bonus is Available. Description:Our Client, a government health organization, is looking for a Customer Support Analyst. Responsibilities:•          Providing End User support for billing functionality in the Health Management System (HMS) including EDI file tracking and collection agencies;•          Facilitating effective communication between internal subject matter experts, Finance and Accounting staff, application development staff, and external entities;•          Performing validation of documented business requirements against business processes;•          Consulting with IT staff, as necessary, to provide detailed information regarding software defects, functional requirements and design of application enhancements;•          Performing User Acceptance Testing including documentation of test plans;•          Preparing end user documentation for training and assistance including release documentation, process flows, and help screens.  Requirements:•          Experience performing business process analysis (2+ years);•          Experience in customer support (2+ years);•          Experience working with the Health Management System (HMS) (or other health care information systems) and/or knowledge of business processes in the medical field and county health departments;•          Experience training and mentoring staff;•          Experience translating of business process requirements into technical requirements;•          Experience validating user requirements and coordinate testing activities;•          Experience with the testing of web-based applications.