Customer Support Analyst
IQVIA
Job Overview
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.
Essential Functions
Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.Follows IQVIA data verification protocols.Researches, analyzes and responds to client inquiries that are routine in nature.Provides support to team for client service meetings at customer sites.May produce ad-hoc studies on demand.Qualifications
Bachelor's Degree  ReqTwo (2) years related work experience ReqProficient in PC applications such as ExcelAbility to communicate effectively with various levels in the organization (written and oral)Demonstrate problem solving, analytical and strong customer service skillsAmenable to work in Mckinley Taguig (Hybrid)Willing to work in graveyardIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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