Job Requirements

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. At Asurion, we don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology. 

The customer support and sales representative is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.

Here’s what you can expect to do:

Manage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfaction and resolutionsBuild sustainable relationships and trust with customers through open and interactive communicationMaintain high level of professionalism when working through struggles with customers Keep records of customer interactions, process customer accounts, and file documentsMeet customer service levels and sales goals Upsell Asurion products and services 

Here’s what you’ll bring to the team:

Minimum high school diplomaPreferrable to have completed at least 2 years (82 units) in collegeAt least 2 years of BPO customer service work experienceMinimum 6 months of BPO sales experience (voice)Ability to understand the different accents and able to speak clearly using a neutral accentExcellent online communication skills including spelling, grammar, tone, and professionalismCustomer service experience, including the ability to work well with the public and to adopt a customer perspective mindsetAbility to multi-task proficiently for sustained periods of timeHighly developed sense of integrity and commitment to operational excellenceAbility to work with, advise and drive solutions through all levels of an organization: from line operators to senior management

We take care of you:

Competitive pay and benefits including health, dental, and visionRetirement savings planPaid time offContinuing education supportOngoing training to grow your skills

 

About Asurion

Asurion helps people protect, connect, and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click, or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.