The customer service representative is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.

ROLE

Manage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customers through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet or exceed client metric obligationsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers

QUALIFICATIONS

Has completed at least 2 years (82 units) in college2 years of BPO customer service experience6 months of BPO sales experience (voice)Able to understand the different accents and able to speak clearly using a neutral accentExcellent online communication skills including spelling, grammar, tone, and professionalismStrong teamwork skillsAbility to maintain a positive attitudeDemonstrate a good cultural fit against company values and beliefsPrepared to actively work as part of a teamAble to meet challenges and can handle stressful situationsHas customer service experience, including the ability to work well with the public and to adopt a customer perspective mindsetAbility to multi-task proficiently for sustained periods of timeAbility to understand Asurion websites from a customer’s perspectiveHighly developed sense of integrity and commitment to operational excellenceAbility to work with, advise and drive solutions through all levels of an organization: from line operators to senior managementAdaptable and willing to learn new technologies