Who we are

Newfold Digital is a leading web technology company serving millions of customers globally. Our

customers know us through our robust portfolio of brands. We have some of the industry's most

prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network

Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

In this role, you will be responsible for providing best-in-class recruitment strategies that support our

growth and for developing, driving, and executing staffing initiatives across the organization!

What you’ll do & how you’ll make your mark.

• Provides excellent service and support to our customers through chat and email.

• Responds to chat messages or emails accurately in a professional and timely manner.

• Gathers information and determines the issue by evaluating and analyzing the symptoms.

• Diagnoses and solves technical issues involving email clients, website, DNS and more.

Who you are & what you’ll need to succeed.

• Must have excellent written communication skills with accurate spelling and grammar.

• Must have an average typing speed of 45 WPM.

• Must have excellent customer service skills.

• Must have good comprehension skills.

Why you’ll love us.

• We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in

a work-from-home, hybrid, or work-from-the-office environment.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion.

We foster a culture of belonging. Our company and customers benefit when employees bring

their authentic selves to work. We have programs that bring us together on important issues and

provide learning and development opportunities for all employees. We have 20 + affinity groups

where you can network and connect with Newfolders globally.

• We care about you. We are a family, and we care about you and your family’s physical and

mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon

one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much

more!

• Where can we take you? We’re fans of helping our employees learn different aspects of the

business, be challenged with new tasks, be mentored, and grow their careers. Unfold new

possibilities with #teamnewfold!

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.