In this position, you will provide order processing and customer support to our customers and partners in Europe who are ordering IDEXX Water; Livestock, Poultry and Dairy; and OPTI (WLO) products and solutions. 

Our customer support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs and helping our customers and partners to make the best use of our products and solutions. Every interaction with a customer allows us to demonstrate the power of diagnostics and the quality of IDEXX products. 

In This Role 

When you join the WLO Customer Support Department you will be assisting WLO clients with their order placement, order administration and troubleshooting by providing them solutions with all your knowledge to ensure the best service possible. A big variety of tasks and responsibilities is waiting for you: 

You will be providing our Sales Reps, Customers and Partners with the right guidance to ensure a smooth order process and service. 

You will not only be serving external clients but also internal (IDEXX partners) ones by taking care of their different needs and requests. 

You will ensure the best possible use of technology (Salesforce/SAP) in order for a smooth process and maximum client satisfaction. 

You will also have the chance to utilize your skills in different back-office tasks and grow professionally. 

You will have continuous interactions with customers and internal stakeholders, therefore, effective communication is the key to success in this position. 

You will work in a hybrid format.

What you will need to Succeed 

You are passionate about helping and supporting customers and colleagues bringing already some experience of 2-3 years in that field. 

The ability and drive to build and maintain strong relationships with internal and external customers. 

You have at least 2-3 years’ experience in an international company using Salesforce as the main commercial tool. 

You have experience in commercial administrative process and improvements. 

You love to communicate and know how to do so effectively.

You are a French native speaker and are also fluent in English & Spanish or Italian.

 Excellent computer skills and experience with CRM systems like Salesforce and SAP are a big plus. 

Why IDEXX 

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals health and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. 

So, what does that mean for you? We enrich livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together! 

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.