Job Purpose and Summary

Company informationCanon is the world’s best imaging company and a leading global brand – driven to enrich people’s lives and businesses with innovative products and smart digital solutions. We are an  international company that values diversity & inclusion by being respectful, seeing the world as others do and transforming it for the better. We strive to create a diverse and empowered workforce that reflects all the communities we serve.
Role & DepartmentCanon EMEA is looking for a Customer Support Coordinator in the European Service Parts Management (ESPM) department. In this role you will contribute to the ESPM departmental and operational targets by providing outstanding customer service to National & Regional Sales Offices (NSO & RSO). The key stakeholders for this role are the internal Planning and Finance departments, the support functions, project teams, and inventory controllers as well as external NSO’s and RSO’s.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

As a Customer Support Coordinator you will be responsible for:

Acting as the primary point of contact for Canon EMEA parts requests and order inquiries through the Customer Service Management tool, overseeing constraints, escalations, and exceptions, while efficiently handling requests for additional supply, ETAs, cancellations, and backorder management.Fostering strong relationships with Canon Sales Offices through regular Business-to-Business (B2B) meetings across Engineer and Dealer Channels.Keeping National Sales Offices informed on performance metrics, backorder status, and promptly provide detailed updates for escalated requests.Collaborating closely with both external stakeholders, such as Business Operations, to ensure parts meet customer orders and delivery requirements, and internal stakeholders, like the ESPM Planning team, to maintain high availability and fill rates while driving process improvements.Monitoring automated spare ordering processes to quickly identify and resolve any disruptions. Consistently seek opportunities for efficiency and process improvements to minimize interruptions and optimize the overall order flow.

What we ask

For this role, you will have:

Customer Support & Relations: Practical experience in managing customer support and building strong customer relationships;Teamwork & Adaptability: A people-oriented team player capable of thriving in a dynamic, multi-cultural environment;Problem-Solving & Time Management: Excellent at identifying and solving problems while managing time efficiently;Communication & Organizational Skills: Strong communication abilities to influence and collaborate, along with exceptional organizational skills to track and prioritize key tasks;Supply Chain Knowledge: Strong understanding of supply chain processes, interfaces, and systems.

You will need

We are looking for a team player who drives for results, has a customer focused orientation and can apply high standards of accuracy. You are able to create insights and solutions to problems as well as planning and organizing effectively.

Further Information

In addition to a competitive salary, you will be eligible for the following benefits in this role:

Performance-based bonus of 12,5%31 days holiday per yearPension planBicycle planFull coverage of your public transport costs and partially car costs

 

Canon champions hybrid working with and a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Lastly you’ll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

Does this seem like a great fit for your career expectations? We're excited to hear from you! Even if you don't meet all the qualifications we still encourage you to apply.

Job family: Operations - General

Grade: 10

 

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Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.