**Job Description** **Position Summary:** Provides guidance to consumers and dealers, handling all inbound order processing, product recommendation and post-sale activities, such as product returns and warranty needs. **Essential Functions of this Role:** The essential duties and responsibilities of this position include, but are not limited to: + Ensure orders are shipping on time. + Take internal calls from Revelyst Customer Service teams to answer questions and resolved issues. + Escalate issues to management and track them. + Work with the appropriate business teams to ensure returns are properly handled. During key times of the year, help the returns team process returns. + Understand customer shipping requirements. + Update facility metrics. + Effectively balances a variable workload, shifting when necessary to meet the demands of the department and company + Maintains a high level of professionalism while on the phone or communicating via email + Looks for opportunities to improve overall customer experience by identifying and contributing to process improvements **Supervisory Responsibilities:** + None **Work Environment:** + This job operates within the distribution center in Stockton, CA **Physical Demands:** + Sitting for long periods of time + Significant manual dexterity for keying in data for long periods of time + Lifting or pushing up to 25lbs **Expected Hours of Work:** + Must be available during standard distribution hours with occasional overtime + Remain flexible with working schedules is required, to include working overtime, evenings, and weekends **Travel** : + None **Required Education, Experience and Skills:** + Must be at least 18 years of age + High School diploma or equivalent required + 0 to 2 years of related experience and/or education + Positive attitude - work as part of a team and/or independently + Establish and maintain cooperative and effective working relations with people in different functions + Basic math, reading and voice comprehension is a must + Ability to read packs, order labels, other information and match to visible items and other data + Maintain regular attendance **Preferred Education, Experience and Skills:** + Strong customer service experience, preferably in the outdoor industry via retail or in-house sales/service + Solid communication skills, both written and verbal + Ability to solve problems and actively listen with a focus on win-win solutions + Capacity to switch tasks quickly and efficiently, balancing a large inbound phone/email workload + Technical aptitude with inventory management systems, Excel and other programs used to track, manage and process orders, product returns and inventory assessment + Ability to quickly learn and understand the full product line, fabric technologies and expertly explain and recommend Simms products to a variety of anglers and experience levels **Additional Eligibility Qualifications:** To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. **Work Authorization/ Security Clearance:** + None **Other Duties:** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. **Pay Range:** $18.22 - $25.72 The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer. We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission! Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory. Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled **Revelyst is a collective of makers that design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors. Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more.** Revelyst is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to careers@revelyst.com . Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.