The main purpose of the Customer Support Engineer role is to provide exceptional customer service across the lifecycle of aftermarket projects, from inquiry to cash collection, for screw and turbo compressor systems. The role involves acting as the central communication point between customers and internal departments, ensuring smooth project execution and field service support. The engineer will also drive the adoption of new technologies, uphold health and safety standards, and deliver timely, professional responses to customer needs, contributing to the growth and success of the business.
Who are we...
Chart Industries is a leading global manufacturer of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employees over 11,700 people based across 64 global manufacturing locations and 50+ service centres. Recognised for an innovative edge and expansive portfolio, Chart has a global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few.
In 2023, Chart acquired Howden, a leading global engineering business. Since 1854, Howden has been at the forefront of developing engineering solutions for the needs of industrial processes. Today, Howden provide mission critical air and gas handling products to clients with our range of highly engineered compressors, blowers, fans, steam turbines and rotary heat exchangers.
The strategic combination of Howden and Chart expands our offering of products and solutions across the Nexus of Clean™ -- clean power, clean water, clean food and clean industrials. Together we are advancing a more sustainable future, by helping our customers to increase their environmental & functional efficiencies and decarbonise their operations. We have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers tackle some of the planet's most pressing issues.
Maintain relationships with existing customer base and develop new relationships as the business grows and develops into emerging markets. Understand customer requirements for all on-going projects and lead delivery in accordance with expectations. Professional communication between the customer and Howden, ensuring response and action is provided in a timely fashion. Report to Management on Sales and Margin performance, highlighting opportunities and risks associated with all periodic targets. Support our customer base on repair activity, warranty claims and complaints. Work closely with the New Build value streams to maintain awareness of and help to coordinate upcoming field service requirements. Project execution and on-time delivery of assigned spares business responsibilities. Focal point for Engineering activities associated with commissioning and spare parts (SPIR) enquiries. Contribute to the development of procedures and policies required to support and grow the business
What do you bring…
An ideal candidate would have the following profile:
Degree qualified or time-served engineer High level of computer literacy, good knowledge of MS Office applications. Exceptional written and verbal communicator, with experience in a customer service role. Previous experience within a role that requires strong customer focus. Working knowledge of rotating equipment
It would also be beneficial if you had the following:
International experience Experience managing work activities on a customer site Knowledge of MS AX/ D365 Experience working in relevant markets (oil and gas services, refrigeration, etc.) Technical and commercial experience managing high value projects
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Howden more broadly, we would welcome your application and be eager to learn more about you.
Our benefits…
A flexible, hybrid working environment Generous holiday entitlement package totalling 33 days annual leave Howden Pension Plan with a maximum employer contribution of 7% with Scottish Widows Enhanced Maternity, Paternity, shared parental and adoption leave pay Free onsite parking Healthcare cash plan with Healthshield Group Life Assurance plan at 3x salary Group Income Protection plan Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing Dedicated Help@Hand Service – free counselling, physiotherapy, financial support, medical second opinion, remote GP, personal training, nutrition consultations etc Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering
Chart is an equal opportunity employer...
We value diversity and are committed to providing reasonable accommodations to ensure that our positions align well with your needs.
We consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.