Responsibilities Location Richmond, VirginiaUS Job ID REQ-054396

Responsibilities:

Enhance the Customer Experience

Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class serviceProvide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocolsDeliver customer familiarization for instrument operation and maintenanceCommunicate service offerings including training, support, software, laboratory services products and field upgradesPartner with our customers to understand their analytical workflow and applications

Support your Team

Support the local instrument sales representative(s) to help secure new instrument ordersProvide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contractsDisplay exceptional written and verbal communication skills and actively interface with peers and customersDevelop organizational awareness of other functional groups and product lines

Drive Organizational Growth

Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standardsContribute to account profitability through efficient execution and service deliveryPerform timely uploads and downloads of required service data to ensure the integrity of service system(s)Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customerEnhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification processSeek higher level certification through participation in company sponsored training & development offeringsComplete all administrative tasks to include but not limited to time reporting, assigned training, etc.

BasicQualifications:

Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 2 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory settingOR Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 4 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory settingYou must have the ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.

Preferred Qualifications:

Experience in GxP environments is a plusThe physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsThe employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focusTwo or more years in servicing/working on HPLCsAble to work on GC and GCMS systems is a plusSound knowledge of or ability to service GC, LC, IR, UV, LCMS, IC and other various lab equipment a plusWill be required to use company software along with MS Office Suite, Excel.Strong interpersonal skills; strong team player with customer satisfaction focusKnowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety codeAbility to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautionsAdditionally, the ability to operate personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals are critical to successful performance in this roleCertification of company training on equipment in minimum of one major discipline (dependent upon geographic needs this may require – two major disciplines)

The annual compensation range for this full-time position is $65,000 to $75,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.