Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Customer Support Engineers help our customers to tackle issues that enable scientists and doctors to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Customer support engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

You will primarily focus on delivering services like on-site installation, implementation, maintenance, repair and qualification of LC systems, whether they be Agilent branded or part of our “Multi Vendor” solution portfolio, at one of our valued pharmaceutical clients in the Leiden area.Approximately 40% of the time you will visit other clients within reasonable distance of the primary location.Our varied product lines include hardware, software and networking products as well as data acquisition systems.Installs and optimizes hardware and software products and configurations at customer sites.Diagnoses and resolves product performance problems.Performs maintenance and repairs.Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.Deliver accurate and timely reporting of service jobs.

Qualifications6 to 8 years experience as customer facing Field Service Engineer, preferably with experience on Analytical Laboratory equipment or similar, and/or 6 to 8 years experience working in the GMP analytical laboratory environment with a technical affinity.Good experience with Computer/Software/Server connected and operated equipment.You will need to be proactive and self-driven, as well as having curiosity and willingness to learn new products.Verbal and written communication is clear, respectful and timely.You enjoy travelling and visiting customers.Proficient level of English. Dutch language skills are a plus.

We offer:

A position in an international and dynamic working place with exciting challenges and opportunities. You will become part of a company that works according to these values:

We move quality of life forwardWe care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respectWe deliver effective and efficient solutions valued by our customers

We are passionate about quality in the solutions we provide to our customers, in the passionate people we attract and develop, and in the processes we work by.

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 50% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support