Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).

Your main responsibilities will be: 

Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activitiesContact customers in a timely manner and schedules service efficientlyConnect with manager and sales team to understand and meet customer needs and expectationsMaintain Agilent’s customer service reputation by aligning with all corporate policies and proceduresComplete administrative paperwork and computer reports promptly and accuratelyProvide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required Address customer requests for service and communicate proactively before, during and after service

For this role, you will be working remotely combined with travel to customers primarily in the Nottingham area, but with occasional travel further in UK when required (with occasional nights away).

QualificationsA university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)Strong engineering background on similar productsStrong experience in a similar position or experience with Chromatography as an end user (HPLC)Experience with troubleshooting and problem solvingExperience with the Agilent solutions is desired but not crucialVerbal and written communication is clear, respectful and timelyYou enjoy travelling and visiting customersFull proficiency in EnglishA valid driving license

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners. 

What we offer:

Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunitiesCompetitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)Outstanding company cultureCareer development opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 50% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support