Customer Support (English-speaking) - Social Media Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support) Location Porto, Portugal Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1506373EXTERNALENGLOBAL&step=1&utm\_source=none) Job Title: Customer Support (English-speaking) - Social Media Job Description **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. If you’re looking to grow and be inspired, as a **Customer Support in Porto, Portugal (On-Site)** you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. **Career growth and personal development** We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As a Customer Support, you will: + Give customer support by handling customers’ issues related to payments refund, and other types of inquiries + Use different platforms and tools + Investigate and collect information to provide to customer + Provide detailed and organised customer support and seek for initiatives to improve the overall customer experience **Your qualifications** Concentrix is a great match if you: + Have an advanced level of English (written and oral) (C1) + Have prior knowledge in online payment methods and transactions + Have proved computer skills and diligent worker + Have high attention to detail and problem-solving mindset + Have the ability to effectively communicate, both written and verbally + Being skilled in multi-tasking is essential If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. **What’s in it for you** In this role, we offer benefits that help you support your unique lifestyle: + Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) + Competitive salary and performance bonus + Central location in Porto, Portugal + Bring-a-friend (referral) bonus opportunities + Full paid training on the company and the project you'll be working on + Career development programs, specialized courses, and language classes **Experience the best version of you!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” **Concentrix is an equal-opportunity employer** _We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._ **Eligibility to work** In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position. Location: PRT Porto - Avenida Sidonio Pais Nº 93 Language Requirements: English (Required) Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1506373EXTERNALENGLOBAL&step=1&utm\_source=none)