Responding and reviewing user requests through all incoming channels (phone calls, tickets, social media platform chats).Registering all user contact topics in the system (CRM).Verifying user authentication.Managing and resolving customer problems.Active presence and teamwork with other projects.Providing useful solutions to better advance the goals of the support unit.

Requirements:

Gender preference: Male/Female.Age range: 22 to 35 years old. At least a Bachelor's degree.An end-of-service card is mandatory for men. At least two years of work experience in a similar job group.Familiarity with Word and Excel.Familiarity with CRM.Familiarity with cryptocurrency markets.Strong communication skills and high public relations.Problem-solving ability.Familiar with customer-oriented principles.High accuracy in performing tasks.Teamwork spirit.Flexible.