Customer Support Specialist - Risk & Fraud (Italian and English)

Team Description: Join our dynamic and international Customer Support team, specializing in Risk & Fraud. Our team spans across three continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally.

What you’ll be doing in this position:

Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures. Acting as a backup to our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments. Monitoring merchant behavior in compliance with AML and internal T&Cs rules Utilizing decision-making abilities for transaction fee reduction requests. Providing support to Italian and English-speaking customers through various communication channels, via phone, chat or email.

You’ll be great for this role if:

You possess excellent language skills in both Italian and English  Communication is your strength, and you handle customer interactions with ease and patience. Curiosity and persistence drive you to solve issues efficiently. Your organizational skills shine, even in stressful situations Attention to detail is a defining characteristic.

Why you should join SumUp