Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

REQUIREMENTS

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment Live customer support experience (phone, chat, email) Excellent native level written and spoken communication skills in Russian Fluency in English Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information) Ability to handle difficult situations. Provide customer and technical support to customers through phone, email and chat requests Openness to work flexible hours as required (may include evenings, weekends and/or holidays) EU Citizenship or a valid Portuguese Work Permit required

RESPONSIBILITIES

Audience is the premium membership customers Identifying the client’s problem; troubleshooting them to find the solution Documenting each action you take; and categorizing cases and possible bugs E.g. Fix account issues; Fix playing videos issues or uploading problems Soft Troubleshooting

OUR OFFER

Competitive Base Salary Language Premium Transportation allowance Meal allowance Relocation support (documentation and house hunting) and bonus, when applicable One year Full time Contract, with 30 days of probation

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.