Inside Sales & Customer Care Agent \n

Position Summary: The primary duty of an Inside Sales & Customer Support Specialist is to sell additional services to existing and former customers by phone. They will also provide administrative support to service centers by answering phones, scheduling services, and managing payment data. This position requires exceptional customer service and is also required to meet daily call volume standards. \n

Essential Functions:\n\nComply with all state and federal regulations, company policies, procedures, and guidelines\nAnswer Multi-line telephone\nSell pest control services by phone, per company guidelines to existing customers\nUse our Customer Relationship Management (CRM) software system to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken \nGenerate digital service agreements for new services \nContact former customers to regain their business\nSchedule appointments for outside sales professionals with existing customers\nIssue certificates and for gift cards, and thank you cards, for customer referrals \nProvide administration and phone support to service centers for their inbound calls\nSchedule services, managing payment data, escalate and resolve customer grievances\nContribute toward departmental and team objectives and goals\nMaintain timesheets within company policy\nComplete sales and activity reports as requested by your manager\nAttend and complete training and meetings as required \nPerform other duties as required by management\n\n

Knowledge, Skills, and Abilities:\n\nCustomer Service ' Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.\nEnglish Language ' Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.\nClerical ' Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, fax, phones, copying machine, designing forms, and other office procedures and terminology.\nComputers and Electronics ' Using computer systems and software to transact your daily activities. Basic proficiency in Microsoft Outlook, Word, Excel, and multi-line phone \n\n

Minimum Qualifications:\n\nPrevious customer service experience, preferred\nExcellent telephone skills\nBasic computer skills \nAbility to pass and maintain any state regulatory agency-required licensing\/certification exams\nAble to pass internal technical exams \nHigh school diploma or equivalent \nAble to work a 40-hour (minimum) workweek\n\n

Physical Demands:\n

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job. \n\nRequires sitting for long periods (approximately 80%) of time\nRequires frequent use of telephone, telephone headset, and computer\n\n

Environmental Factors:\n\nWork indoors in climate-controlled shared office setting\nCall volume may be high at times
About Arrow Exterminators\n

We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.\n\n\n

We are an Equal Opportunity Employer and a Drug-Free Workplace.\n

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications)\n

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.