About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Customer Support L2 Agent

Grade: 08

Location: Belgrade, Serbia

Position Summary & Key Areas of Responsibility:

Serve as the single point of contact for NCR technicians over the phone as well as the customer when required

Dealing with hardware, networking, application support and issues reported to the helpdesk via online incident portals / email escalations / phone calls

Take ownership and responsibility of an issue from start through to a successful resolution

Escalate issues and involve NOC / FS and other vendors wherever required in order to resolve issues as quickly as possible

Foster a team work environment in order to create a synergistic and efficient team

Work well in a fast paced environment with deadlines

Investigate and document incident root cause and resolution

Update incidents, escalation emails, work orders with any and all needed information

Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas

Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices and procedures

Basic Qualifications:

Knowledge and experience working with and servicing hardware equipment

Preferable knowledge of IT networks

Basic knowledge of US Walmart IT environment

Fluent English (both written and verbal communication)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”