As an Customer Support Manager, you will provide best-in-class experience and be responsible for building and maintaining strong relationships with our enterprise customers. You will work with a diverse set of companies primarily focused on DACH with expansion across additional European markets to ensure they have the foundations needed to maximize the value of Ford Pro Intelligence and Charging solutions to optimize their fleet operation’s needs and maximize value from our products and services.

A successful Customer Support Manager has exceptional communications skills, a fierce drive to succeed and a genuine passion for helping people.  This is an integral role within the company where you act as a conduit between customers and key decision makers internally. You will require both strong project management and leadership skills as you will coordinate the strategic and technical-operational aspects simultaneously. You will be their primary point of contact during the customer life cycle. You will partner with the customer to advise and guide them in the set-up and adoption of Ford Pro Solutions which will include essentials, telematics, charging and fleet management. You will be required to interface with various customer stakeholders and be accountable to securing successful adoption, maximize ROI and increase customer loyalty throughout their journey.