Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Introduction

 

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible. 

What you will do

 

As Customer Support Manager you are a real people manager and have good communication and coaching skills. You enjoy having close connections with your team members, a team of roughly 15 people, and colleagues and can build an informal, fun and motivating team atmosphere. By creating an environment of openness and trust, you provide a safe place to share ideas and encourage feedback. You are able to create engagement and can encourage people to take the lead. You are able to multitask and can lead with passion, perform with purpose and dare to try new ways.

Creating & managing work schedules is also a key part of your role, securing team members are available at the most critical times delivering the best possible customer service. In support of vehicle uptime, you will cooperate closely with your market(s) to secure the best customer experience.

This is us, your new colleagues

 

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers. 

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise. 

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

As a natural people manager are you inclusive, communicative and customer focused? Do you thrive on curiosity and enjoy multitasking. Are you results driven, have experience as a customer suppprt manager, and are able to maintain the people focus that is needed? If you are fluent in Swedish, this would be an asset. If you have a hands-on approach in solving problems and enjoy working in a fast pace operational environment, then look no further. What’s in it for you?

 

We offer a solid package of compensation and benefits, plus you will enjoy:  

You will have the opportunity to work in global and dynamic organization with highly skilled colleagues A working environment that truly believes in customer success, trust, passion, performance and change Regular opportunities for training and education to develop yourself continuously Extra days off, a company restaurant, initiatives concerning health and well-being A competitive salary based on your experience & competences Ready for the next move?

 

Volvo is the place to be where you can develop a career within a world known and respected brand.

Come and join our international team!

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.