Job Description

Job Title: Nordic Customer Support Manager 

Location: Nordic Countries 

Reports To: Technology Solutions Business Unit Director 

About the Role 

We are looking for an enthusiastic Nordic Customer Support Manager to lead our customer support teams in the Nordic region. You will ensure our Tier 1 and Tier 2 support efforts are top-notch, contributing to high customer satisfaction and effective sales support. 

The ideal candidate will demonstrate strong leadership behaviors, including ethics, integrity, and a results-driven mindset. You should focus on customer needs and possess the ability to make rapid, disciplined decisions while fostering collaboration and building talent within the team. Essential competencies include business and financial acumen, strategic thinking, effective communication, and problem-solving skills, all of which will support your success in this role. 

Key Responsibilities 

Oversee and inspire the Nordic support team, focusing on performance management and professional development. 

Collaborate with business leaders to create strategic plans for customer support that align with our overall objectives. 

Gather and analyze market intelligence from various sources to inform decision-making. 

Assist with product launches and coordinate support efforts across multiple departments. 

Build strong relationships with colleagues and stakeholders to enhance teamwork and promote our services. 

Qualifications 

Minimum of 3 years of experience in customer support or management roles. 

Strong understanding of the Livestock Animal Health and Technology sectors. 

Excellent communication, leadership, and organizational skills. 

Familiarity with Business-to-Consumer techniques and various Enterprise Resource Planning systems. 

Work Environment 

This position is office-based with about 20% travel within the Nordics and around 10 days per year outside the region. 

You will manage a team of approximately 12 members. 

We welcome applicants from diverse backgrounds and experiences to join our dedicated team. 

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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Requisition ID:R325680