+ Process new orders for customers for vital record requests and payment services requests. + Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced. + Be knowledgeable on agency specific rules on vital records and payments services. + Navigate for information required by customer with ease. + Provide correct information and direct customers to correct department / number if needed. + Always ensure first contact resolution. + Accurately input information required on VPS. + Ensure quality on all calls as per Call Centre monitoring definitions. + Communicate effectively and always ensure customer satisfaction. + Bachelor’s degree holder or at least completed 2 years in college with no back subjects. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.