Job Description SummaryUnison is the leading provider of differentiated engine controls, accessories, and performance monitoring solutions in the Aerospace, Defense & Space segments. Serving both original equipment manufacturers and aftermarket customers, Unison designs, manufactures and supplies the most advanced components and systems in the world.

The Customer Support Representative will process orders and administer customer contracts, exhibiting superior customer service. In the role of Customer Support Representative, you will serve as an interface between the site and the assigned customers globally.

Job Description

Roles and Responsibilities

Serve as interface with assigned customers on issues involving customer orders and associated activities to ensure effective communications / feedback.Provide effective customer service and understand customer needs.Work in conjunction with Sales Directors/ Customer Program Managers, to service and manage various order type processing/entry/quoting and resolution of any issues, including customer portal alignment and maintenance, as required.Interact with internal organizations to effectively resolve customer issues on a proactive basis.Prepare, review, and submit quotes to customers as required.Support Lean process improvement initiatives including standard work development/ SOP creation and maintenance and participate in associated projects.Provide timely resolution on:Customer order processingCustomer inquiriesCustomer order tracking / reportingRFQ (Request for Quote) submittals and status\\short flows (expedites)AOG / SparesA/R Dispute Invoicing Resolution 

Required Qualifications

High School diploma/GEDMinimum of 2 years of customer service experience

Desired Characteristics

Business degree from an accredited university or collegeExperience in Customer Purchase Order Review/Entry and Fulfillment.Strong customer facing support background and experience in the day-to-day management of a defined customer account base.Experience in the review and interpretation of Customer Purchase Orders, RFQ’s and other requirements flowed through customer contract documents.Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and e-commerce experience a plusEffective communication skills, both verbally and writtenStrong team player with experience integrating across various organizationsEffective planning / organization and project management skillsStrong background in Contract review, administration, and flow downStrong understanding of MRP / ERP conceptsSelf-motivated individual with proven ability to handle multiple tasks in a high stress situationExperience working Lean process improvements.Detail oriented, organized, self-motivated, assertive, and able to work in a team environment

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No