What We Need: Provides support for customers in relation to repair service including: general inquiries, service requests, work orders and service complaints while adhering to SOX and ISO requirements. Responsible for working in coordination with peers to receive and ship incoming repairs, returns and parts for customers and intercompany orders. Ensure inventory accuracy is maintained through cycle counting, location assignment and physical organization. Main point of contact for incoming requests via email and phone, as well as follow up activities to ensure timely completion of pending work to deliver a best-in-class customer experience. What You'll Be Doing: + Authenticates services and repairs by validating receipt and condition of customer product; verifying warranty and service contract coverage and maintaining customer records. + Responsible for receiving and shipping of orders, returns and parts; includes updating status in business systems along with physical movement of product + Ensure integrity of loaner stock levels; includes shipping, follow up, receiving, billing where applicable + Responsible for answering customer incoming calls and email requests + Generate service quotes for service contracts, rental agreements and service work + Create orders for service repair and spare parts for International and Domestic + Maintain accurate CRM case status and complete customer follow ups to ensure on time delivery and payment + Responsible for cycle counts and audit activity for inventory control weekly + Responsible for "Block Scheduling", managing/assigning printers awaiting repair to designated work stations to meet On Time Delivery (OTD). + Active participation in daily huddles and weekly/monthly meetings + Recommends process improvements through collaboration with peers, inter-company departments, and leadership to meet/exceed goals What You Will Need To Be Successful: + High school diploma or equivalent + Minimum of one year of customer service or equivalent job related experience + Industry experience in industrial or equivalent service related field + Good verbal and written communication skills, with the preference of the ability to speak and write fluently in both English and Spanish + Basic level of computer navigation + Ability to work through day to day tasks independently or with moderate supervision + Ability to lift/carry 50 lbs + Experience working with Salesforce or equivalent CRM is desired + experience/understanding of international shipping processes is desired + Experience working with SAP or equivalent operating system is desired #LI-KB1 About Us: Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits: + Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision + Generous 401(k) with company match + Paid time off and holidays + Opportunity to participate in incentive programs for all full-time employees + Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance + Education reimbursement opportunities + Scholarship program for children of Brady employees + A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities + Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) + Dress-for-your-day dress code + Charitable contributions matched through Brady's Matching Gift program