The client is located in EAST NASHVILLE and is hiring ASAP! Description Our client is hiring two Repair Support Specialists. In this role the Repair Support Specialist will be committed to a seamless repair experience by delivering exceptional service and driving strong customer engagement. This role assists with coordinating and managing automotive repairs through effective verbal and written communication. The ultimate goal is to ensure and maintain the highest level of satisfaction with our customers and insurance partners. Job Duties Include: + 50-70 calls per day + Will manage 100-150 repairs at a time + Adhere to insurance carrier guidelines and standards throughout repair process + Communicating repair schedule appointments, changes, or cancellations to technician + Prioritize customer needs and concerns to determine appropriate action + Record and maintain proper documentation of customer communication (telephone, text message, email, online chat, etc.) + Compile and distribute post-repair documentation as well as perform customer satisfaction follow up + Post and track account payable invoices for prompt payment Skills automotive repair, automotive service, automotive parts, body repair, customer service, call center customer service, call center environment, outlook, Microsoft teams, empathy, auto insurance, Insurance Claims Additional Skills & Qualifications + High School Diploma or GED. + Looking for someone with strong automotive background but not required + Call Center experience + Will take 50-70 calls per day. Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Nashville,TN. Application Deadline This position is anticipated to close on Feb 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.