Customer Support Representative
About Advanced Energy
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
Position Summary
The Customer Support Representative (CSR) is an essential member of the customer and sales support team. The CSR creates and maintains a close relationship with the regional buyers for his/her global and large key account customers in order to understand and support the customer’s local demands and to maximize Artesyn’s market share. Working with the sales team and other account support members, the CSR provides a network of high level of customer service support to each customer account.
Key Responsibilities:
Provide a high standard of customer service in the assigned region to each customer contact Maintain the highest level customer data integrity in the Company’s databases and providing accurate and timely customer account information as required Assist the new product teams to meet the customer’s scheduled release dates Meet business goals for customer inventory turns, and cash collection. Develop a strong working relationship with the customer’s regional commodity management team to maximize business share Ensure that all products and transactions are trade compliant and that sufficient resources are in place to provide compliance with all applicable UN, USA, EU and local regulations/orders/resolutions.
Qualifications
Graduate of Industrial Engineering, or any related course 5 or more years of related experience providing customer service to electronic accounts. Knowledgeable in Oracle or CRM tools Conduct and manage customer meetings Strong organizational skills Proactive personality and an ability to work independently Proficient Microsoft applications - Excel, PowerPoint, and Word Willingness to visit their account locations multiple times a year Fluent in written and spoken English
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.