The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

 

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

 

This position seeks the best candidate that fits into the organization culture, pace of work, and business environment. The proper candidate will be able to work in a Technical Helpdesk supporting multiple US Government Programs.

Primary operations are managed out of Las Vegas, NV. (1160 North Town Center Dr. #130)

 

Hiring will be contingent on a US Government clearance and may delay the hiring process by approximately 60 days.

 

Responsibilities:

Supports the Public Enrollment into a US Government Program. Answers phone calls from Applicants that have questions on the process of using a website to Enroll. Follow all necessary procedures and processes to ensure our team provides excellent customer support for our callers. Follow pre-built scripts to help customers with their questions. Resolves problems or contacts more senior technical support as necessary. Provides support for Applicants by performing problem diagnosis and guiding users through step-by-step solutions.