Customer Support Representative - Freelance, Remote - Global
Magic One
Customer Support Representative - Freelance, Remote - Global
Description\nAbout Our Clients Our clients are innovative companies spanning various industries, including insurance, fitness, home services, and consumer electronics. These forward-thinking businesses are united in their commitment to revolutionizing their respective fields through cutting-edge technology and user-centric solutions. From pioneering insurance products to state-of-the-art fitness platforms and smart home appliances, our clients are dedicated to enhancing the daily lives of their customers through intuitive, efficient, and reliable products and services.
\nWhy does this role exist?
\nThis Customer Support Representative role is essential to our clients' missions of delivering exceptional customer experiences across their diverse product lines. As these companies grow and innovate, there's an increasing need for versatile, dedicated support professionals to ensure users can fully leverage our clients' solutions. This position exists to provide knowledgeable, empathetic, and efficient support, contributing directly to customer satisfaction and our clients' continued success in their respective markets.
The Impact you’ll makeCustomer Communication\nRespond to customer inquiries via multiple channels (email, chat, phone, social media)\nProvide accurate product information and troubleshooting steps\nEngage in real-time support during business hours
\n\nSupport Ticket Management\nMonitor and respond to support tickets in various CRM systems\nEscalate complex issues to appropriate teams or individuals\nTrack and follow up on open tickets to ensure timely resolution
\n\nTechnical Assistance\nOffer basic technical support for common issues across different product lines\nGuide customers through account setups and product usage\nCreate and maintain step-by-step troubleshooting guides
\n\nAdministrative Support\nManage schedules and coordinate appointments when necessary\nPerform data entry and maintain accurate customer records\nAssist with various administrative tasks to support team efficiency
\n\nProcess Improvement\nIdentify recurring issues and suggest improvements\nContribute to the development of FAQs and knowledge-base articles\nCollaborate with team members to enhance customer support processes\n
What to expect...\nWork-from-home setup:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\nWorking hours: Full-time position, 40 hours per week. Shifts may vary and include weekends, typically falling between 6 AM to 7 PM EST/CST/PST.\nSalary range: Starting at $5 per hour, with potential for growth based on performance and experience\nTraining program:\nComprehensive onboarding covering company policies, products, and support processes for multiple clients\nHands-on training with various CRM systems and other necessary tools\nOngoing professional development opportunities to expand industry-specific knowledge\n\n\n
Skills, Knowledge and ExpertiseRequired Experience\nRequired Experience\nAt least 1 year of experience in a customer support role or a similar role.\nExcellent written and verbal communication skills in English\nProficiency in using CRM systems and basic office software\nAbility to work in a fast-paced, dynamic environment\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\n
Your superpowers are… \nExceptional attention to detail and accuracy\nStrong problem-solving and critical thinking skills\nAbility to multitask and prioritize effectively across multiple client needs\nEmpathy and patience when dealing with diverse customer concerns\nAdaptability to new technologies, processes, and industry-specific knowledge\nSelf-motivation with a proactive approach to work\nExcellent time management skills\nAbility to remain calm and professional under pressure\n
You should apply if… \nYou thrive in a dynamic environment and embrace the challenge of supporting multiple industries\nYou're passionate about delivering outstanding customer experiences\nYou have a strong work ethic and are comfortable with flexible schedules\nYou're detail-oriented and take pride in the accuracy of your work\nYou enjoy collaborating with team members to improve processes\nYou're eager to grow and learn across various rapidly evolving industries\nYou value clear communication and are comfortable in a remote work setting\nYou're enthusiastic about supporting customers across a diverse range of innovative products and services\n
Benefits
Department: Boutique Client
Employment Type: Freelance
Location: LatAm - Argentina
Reporting To: Client via Magic
Compensation: $5.00 / hour
Description\nAbout Our Clients Our clients are innovative companies spanning various industries, including insurance, fitness, home services, and consumer electronics. These forward-thinking businesses are united in their commitment to revolutionizing their respective fields through cutting-edge technology and user-centric solutions. From pioneering insurance products to state-of-the-art fitness platforms and smart home appliances, our clients are dedicated to enhancing the daily lives of their customers through intuitive, efficient, and reliable products and services.
\nWhy does this role exist?
\nThis Customer Support Representative role is essential to our clients' missions of delivering exceptional customer experiences across their diverse product lines. As these companies grow and innovate, there's an increasing need for versatile, dedicated support professionals to ensure users can fully leverage our clients' solutions. This position exists to provide knowledgeable, empathetic, and efficient support, contributing directly to customer satisfaction and our clients' continued success in their respective markets.
The Impact you’ll makeCustomer Communication\nRespond to customer inquiries via multiple channels (email, chat, phone, social media)\nProvide accurate product information and troubleshooting steps\nEngage in real-time support during business hours
\n\nSupport Ticket Management\nMonitor and respond to support tickets in various CRM systems\nEscalate complex issues to appropriate teams or individuals\nTrack and follow up on open tickets to ensure timely resolution
\n\nTechnical Assistance\nOffer basic technical support for common issues across different product lines\nGuide customers through account setups and product usage\nCreate and maintain step-by-step troubleshooting guides
\n\nAdministrative Support\nManage schedules and coordinate appointments when necessary\nPerform data entry and maintain accurate customer records\nAssist with various administrative tasks to support team efficiency
\n\nProcess Improvement\nIdentify recurring issues and suggest improvements\nContribute to the development of FAQs and knowledge-base articles\nCollaborate with team members to enhance customer support processes\n
What to expect...\nWork-from-home setup:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\nWorking hours: Full-time position, 40 hours per week. Shifts may vary and include weekends, typically falling between 6 AM to 7 PM EST/CST/PST.\nSalary range: Starting at $5 per hour, with potential for growth based on performance and experience\nTraining program:\nComprehensive onboarding covering company policies, products, and support processes for multiple clients\nHands-on training with various CRM systems and other necessary tools\nOngoing professional development opportunities to expand industry-specific knowledge\n\n\n
Skills, Knowledge and ExpertiseRequired Experience\nRequired Experience\nAt least 1 year of experience in a customer support role or a similar role.\nExcellent written and verbal communication skills in English\nProficiency in using CRM systems and basic office software\nAbility to work in a fast-paced, dynamic environment\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\n
Your superpowers are… \nExceptional attention to detail and accuracy\nStrong problem-solving and critical thinking skills\nAbility to multitask and prioritize effectively across multiple client needs\nEmpathy and patience when dealing with diverse customer concerns\nAdaptability to new technologies, processes, and industry-specific knowledge\nSelf-motivation with a proactive approach to work\nExcellent time management skills\nAbility to remain calm and professional under pressure\n
You should apply if… \nYou thrive in a dynamic environment and embrace the challenge of supporting multiple industries\nYou're passionate about delivering outstanding customer experiences\nYou have a strong work ethic and are comfortable with flexible schedules\nYou're detail-oriented and take pride in the accuracy of your work\nYou enjoy collaborating with team members to improve processes\nYou're eager to grow and learn across various rapidly evolving industries\nYou value clear communication and are comfortable in a remote work setting\nYou're enthusiastic about supporting customers across a diverse range of innovative products and services\n
Benefits
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