Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E 

What you’ll do: Handle the inquiries usually via chat and email from customers and/or internal parties (only 3-5 calls /day, of max. 2 mins/call)Order management: order entry, price checking, order clearing compliant with Eaton's policiesComplaint handlingFull coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projectManage a variety of pre-sales or post-sales service functionsProvide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administrationResolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product linesFoster an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationshipsQualifications: Bachelor’s degree (BSC/BA)Preferably 1-3 years experience in customer support, but we are also open to graduates if you are a Norwegian speakerSkills: User level of MS Office (Outlook, Excel, Word)Customer service attitude, strong attention to details, punctuality and problem solving mindsetWorking knowledge in SAP/Oracle/Salesforce or other case management tools is an advantage

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

 

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