Abouts us:

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams

What you’ll do:

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business.

Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Job responsibilities:

Handles inquiries via phone, chat and email from customers and/or internal parties. Order management: order entry, price checking, order clearing compliant with Eaton's policiesComplaint handlingFull coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projectHandles a variety of pre-sales or post-sales service functionsProvide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product linesFosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationshipsQualifications:

Bachelor’s degree (BSC/BA)

1-3 years experience in customer support

Skills:

English language knowledge  minimum B2 level AND fluent Portugese

Basic MS Office 

SAP/Oracle knowledge or any Case Management Tool is an advantage

Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

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Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)

Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing

Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance

Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching

Dog-Friendly: Bring your furry friend to work in our dog-friendly office

Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience

Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

Social Responsibility: Join a socially responsible organization committed to making a positive impact

Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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