Obtain client information by: Answering telephone calls. Interviewing clients. Verifying information. Determine eligibility by comparing client information to requirements. Establish policies by: Entering client information. Confirming pricing. Inform clients by: Explaining procedures. Answering questions. Providing information. Maintain communication equipment by reporting problems. Maintain and improve quality results by: Adhering to standards and guidelines. Recommending improved procedures. Update job knowledge by: Studying new product descriptions. Participating in educational opportunities. Accomplish sales and organization mission by completing related results as needed.