Job Description

Brook Street Recruitment is working on behalf of our Belfast client who are looking for a dynamic and driven individual to join their team in an exciting and expansive role that offers a unique opportunity to grow within the world of commerce automation and Commerce 4.0.

You will play a key part in helping their top-tier customers maximize the value of our platform through seamless onboarding, tailored training, and ongoing engagement.

This is more than just a support role - it's an opportunity to build long-lasting customer relationships while contributing to the evolution of a cutting-edge product in a rapidly advancing industry. You will work closely with customers at all stages of their journey, understanding their needs and helping them thrive while collaborating across teams to enhance our processes and customer success strategies.

We believe in flexibility and work-life balance, and as a Swedish company, they integrate those values into their culture. This hybrid position allows for 3-4 days in the office, with plenty of room for flexibility, allowing you to work in an environment that encourages professional growth and personal well-being.

If you are looking for a role that offers a wide range of learning opportunities, exposure to high-level customers, and the chance to work in a fast-paced, innovative space, this is the perfect opportunity for you.

Criteria:

Proven experience in a customer-facing role, ideally within SaaS or technology, where you've demonstrated a strong ability to manage customer relationships, solve problems, and drive customer satisfaction.Experience in supporting or managing B2B/enterprise-level accounts, focusing on customer engagement, on boarding, and training.Experience with SaaS platforms or similar technologies, demonstrating a capacity to quickly learn and become proficient with new software tools and platforms.Strong experience in troubleshooting and resolving customer issues collaborating with internal teams to address complex challenges.Experience working in a fast-paced, innovative environment where adaptability and a growth mindset are key to success.

Benefits:

Competitive Salary & Benefits - A competitive salary with a comprehensive benefits package designed for your well-being.
Growth & Development - Endless growth opportunities in a dynamic, customer-focused environment.
Collaborative Culture - A supportive and inclusive team where your voice matters.
Gym Membership - Stay fit and energised with a gym membership.
Home Broadband Allowance - Stay connected with a home broadband allowance.
Mobile Phone Allowance - Stay in touch with a mobile phone allowance.
Travel to Sweden & Estonia - Travel to our offices in Sweden and Estonia.
Top-Spec Tech - Get a high-performance laptop and the best home working technology.

Qualifications:
A degree in Business, Communications, Information Technology, or a related field is preferred but not required.

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.