Valant is a market-leading, software-as-a-service organization serving the needs of the behavioral healthcare industry. Our mission is to develop disruptive technology solutions that exponentially improve behavioral healthcare quality to better serve mental health providers and their patients. We’re seeking enthusiastic, passionate individuals to join us as we transform the industry!

This is the job for you if you love being the first line of support and troubleshooting system issues, and using your analytical skills to investigate, resolve and/or escalate support issues; you are a technically competent problem solver who demands excellence of themselves; and are great at following processes and procedures to drive efficiency and customer satisfaction. 

Read more about the team at our webpage: Customer Support.

What You’ll Do
Answer incoming technical support questions by phone and email
Perform client training sessions during client implementations
Review and update existing documentation and for publication in our help site
Create content, such as behavioral health measures, in the Valant EHR
Customer account creation and EDI enrollment configuration
Track trends and contact drivers in incoming support volume
Escalate system-wide issues to product teams and work towards a resolution
Collaborate with third-party software providers and business partners
Partner with other departments to develop new internal or external support solutions

What You’ll Need
2+ years’ experience in a customer service\technical environment
Strong understanding of computer-related issues
Ability to resourcefully troubleshoot software related issues
Ability to quickly learn new computer programs
Excellent customer service skills including verbal and written communication mastery
Excellent attendance. This is not a remote position
College degree is a plus!
Medical Billing or Clearinghouse experience is a plus!

What We Offer
Ability to grow within Valant - Customer Support Specialists regularly move on to positions in Implementation, Customer Success, and other roles.
Competitive compensation package, including 100% employer-paid medical, dental, and vision premiums
Generous paid time off policy
Bonus plans
401k
Company-paid ORCA pass
Casual work environment in a convenient downtown Seattle location
The chance to drive an important industry forward through next-generation technology