Customer Support Specialist

On-Site| Eugene, OR 

Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real-estate, trailblazing a 2030 vision for the industry. Here at Zonda, you’ll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, and technologists.

Zonda is currently seeking a Customer Support Specialist to join our House Plan sales and customer service team. The position is a full-time job working within our call center in Eugene, Oregon.

Zonda operates the world’s largest online marketplace for home and architectural plans, with top destination sites Houseplans.com, ePlans.com, and Homeplans.com. The Customer Support Specialist will assist our sales team to ensure product delivery in a timely manner while providing superior support to our customers and vendors.

Responsibilities:

Review incoming emails and distribute to Sales or Management as neededRespond to all Customer Service and Vendor emailsSet up leads from incoming sales emails and assign to the sales teamManage product orders from point-of-purchase to deliveryMonitor Orders through our plan portal and reporting toolsProcess credit card orders for plan and Cost to Build ordersProcess orders from third-party VendorsTrack and fulfill add-on purchases like Material Lists, Lighting A/V PlansProcess Plan Modification orders and coordinate with designers.Ensure 100% delivery of products and services in a timely mannerCoordinate vendor orders, verify royatlies, capture funds.Fulfill Cost to Build orders and update Salesforce notesMonitor broker orders through Salesforce Service Cloud / Google SheetsAssist the Sales Team with order and customer service issuesParticipate in bi-weekly Operations and Customer Service meetings (Teams)Assist the Sales Team with Customer Service CallsParticipate in weekly training exercises with Sales Director

Qualified candidates will:

Have 2+ years of tele-sales / customer service experience in a team settingBe tech savvy and passionate about job performanceHave experience with CRM, preferably SalesforceBe proficient using Microsoft Office suiteBe a great communicator, both verbal and writtenShow strong motivation to work through a high volume of daily activities

We enjoy a corporate culture that simultaneously encourages high levels of creativity and productivity. Those who thrive in a dynamic, fast-paced environment and are motivated by personal and team success will find a challenging and rewarding career here at Zonda House Plans.

 

Why People Love Working Here

We offer meaningful work and opportunities for career growthCompetitive Salary Comprehensive benefits package (Medical, Dental, Vision)100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage401k with company matchPaid vacation and general holidays Employee Assistance Program (EAP)Live Meditation SessionsEmployee Recognition Platform Virtual Wellness Program    Hybrid Work Environment – and always will be! Visionary Leadership Team

 

Zonda exists to inform, advise and connect the next generation of housing industry experts, leveraging the information, insights, and people that move the industry forward.  Our proprietary research focuses on the most active new home markets in the country.  In 2018 Zonda merged with Hanley Wood creating the residential home-building industry’s most comprehensive source of data and insights.  We are a national platform with a geographic coverage which spans coast to coast.  Recent acquisitions in the UK and Canada continue to propel Zonda’s technology forward creating an industry standard of excellence across North America.  Zonda will continue its position as the undisputed leading provider of data to the residential home-building industry and reshape the way new homes are built and sold.  

 

Inclusion & Equal Opportunity Employment 

Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.