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Over-all Purpose\n
The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. The Customer Support Specialist also helps build and foster the relationship between the supplier, end customer, and TRIGO HT with high quality customer service, while maintaining the highest performance standards.\n
\nReports to\n
Direct : Site Manager Indirect : Area Manager\/ Director of Operations\n
\nResponsibilities\n\nBuild, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics, inspection, and other services. \nMaintain the customer's account while preserving customer confidentially.\nHandle general inquiries, address complaints, provide solutions to resolve issues as they arise.\nProvide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.\nMaintain supplier customer inventory and records accurately.\nSystematically segregate, coordinate, and manage disposition non-shippable material.\nCreate customer specific documents relating to unique projects and requirements.\nBuild and send customer specific reports.\nPrepare and send Advance Ship Notices (ASN) and\/or invoices to end customer, both manual and EDI.\nConduct, investigate, and reconcile cycle counts and annual physical inventory.\nMonitor and communicate supplier inventory levels and supplier delivery performance indicators.\nOther duties and\/or responsibilities as assigned \n\n
\nJob Skills & Competencies \n\nEnergetic, friendly, and professional attitude\nStrong interpersonal skills; written, verbal, and in a group setting.\nWork well under stress and deadlines; understand how to prioritize and multitask.\nGeneral understanding of warehousing methods and shipping procedures.\nProficiency using computerized inventory control systems and Microsoft Office Suite\nExceptional organizational skills and ability to discern which methods and systems to use per customer requirements.\nProven record of job diligence and attendance \nManagerial or Supervisory experience preferred. \n\n
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Knowledge, skills, abilities \n
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Hard skills\n\n\n
Values & attitudes\n\n\n\n
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\u00b7 Must be able to speak and read in English language\n
\u00b7 Good communications skills\n
\u00b7 Must be able to multi-task\n
\u00b7 Ability to work in a fast-paced environment \n
\u00b7 Ability to handle sensitive and confidential material\n
\u00b7 Must have reliable transportation\n
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Global team spirit\n
\u00b7 Team player\n
\u00b7 Caring for people\n
\u00b7 Open-minded\n
Excellence\n
\u00b7 Reactive\n
\u00b7 Resilient to pressure\n
\u00b7 Rigorous\n
Customer focus\n
\u00b7 Client oriented\n
\u00b7 Reliable & trustworthy\n
\u00b7 Flexible\n
Initiative\n
\u00b7 Autonomous\n
\u00b7 Innovative\n
\u00b7 Daring\n\n\n\n\nWork experience\n
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Overall recommendations\n\n \n\n\n\n
\u00b7 Detailed Oriented - Ability to pay attention to the details of a project or task.\n
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\u00b7 Self-motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.\n\n\n
\u00b7 Analytical Skills - Ability to use thinking and reasoning to solve a problem.\n
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\u00b7 Energetic, friendly, and professional attitude\n\n\n\n\nEducation background\n
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Overall recommendations\n\n \n\n\n\n
\u00b7 High school diploma or GED required \n
\u00b7 Supply chain experience preferred \n\n\n
\u00b7 Customer service experience is required.\n\n\n\n