*** You must be in Dallas and willing to be in the office a minimum of 3 days a week***

About Us:

Paynada is a pioneering force in B2B payment technology services, committed to delivering innovative solutions tailored to our clients' evolving needs. With strategic partnerships, cutting-edge technologies, and a team of experts, we offer a diverse range of products and services, empowering businesses across the U.S. to seamlessly accept all payment types. Operating with the agility of a startup and backed by years of success and secure private financial support, we're dedicated to growing together and staying ahead in the industry.

Position:

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Paynada offers innovative payment processing solutions to merchants. Paynada has put together a comprehensive package of products and services. Paynada delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Responsibilities:

Answer high volume support calls and requests dailyMake outbound calls to customers to provide support on their requestsDeploy and install new equipment and reprogram existing equipment as needed for customersReview files in CRM to ensure proper set up and installationCreate POS/VAR Sheets Offer general support to merchants and sales agentsProvide exceptional customer service and support Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.Other duties as assigned

Skills:

Required Skills: 

Excellent verbal and written communication skills. Excellent customer service skills with the ability to handle multiple personalities and escalated issuesExcellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skills.Willingness to work a varying schedule which does include after hours supportWillingness to work in a hybrid office settingBilingual is preferred, but not requiredProficient with Microsoft Office Suite

Required Education/Experience: 

Associate's degree or equivalent from two-year college or technical school is preferredMinimum of 2 years of experience in the merchant services industry is requiredMinimum of 2 years of experience in a technical/customer support role is required

Compensation:

The pay range for this position is $19.00 to $24.00 per hour, depending on experience

Schedule & Work Location:

This position is OFFICE based at our office in Dallas, Texas. This position is required to be in the office Wednesday thru Friday, 9 AM CST - 6 PM CST. There is an opportunity to work from home on Monday and Tuesday, 9-6.

Benefits:

"Remote-first" culture – work from anywhere in the U.S. with a reliable internet connection.

Genuine work/life balance.Dynamic company culture.Lifetime residuals for uncapped earning potential after becoming vested.401k with company match.Upward mobility and career development opportunities.Medical, dental, and vision benefits for employees and dependents 

Join Paynada, where success is unlimited, and your career in sales is built on innovation and growth. We're not just a company; we're a community working towards a shared future in business development.

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Monday - Friday, 9 AM - 6 PM
REMOTE OPTIONAL Monday-Tuesday
IN OFFICE Wednesday - Friday