Job Title: Customer Support Specialist Job Description We power the world’s best brands today and into the future. Some call us a global technology and services company . But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges. We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts. We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise. Customer Support Specialist Miejsce pracy: Szczecin Job description: In our new project, we value the unique backgrounds, experiences, and perspectives. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. Even if you’re a close but not exactly match with the description, we hope you’ll still consider applying. **How you will make a difference:** + Develop an in-depth knowledge of our client’s platform. + Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone. + Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. + Diagnose software issues and resolve escalated customer complaints engage using established processes. + Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions) + Communicate thoughtfully and effectively with all customers. + Document troubleshooting and problem resolution steps. **Who You Are:** + A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills. + Passionate about creative problem solving for customers and end users. + Self-motivated, eager to learn and thrive in a collaborative environment. + Capable of adapting quickly to changing priorities + Experience with or able to quickly pick-up: + Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce **We offer:** + Full-time employment contract or civil contract with flexible working hours – the choice is yours! + Dive into our comprehensive paid training program and emerge as a customer support legend! + Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you! + Embrace the freedom of work with no dress code – pajamas, anyone? + Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded! Location: Poland, Szczecin Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**