Customer Support Specialist

Company:

Boeing Distribution Hong Kong, Limited

As one of the world's largest providers of new aviation parts and related aftermarket operations, Boeing Distribution Hong Kong (formerly Aviall) markets and distributes products for more than 240 manufacturers and offers approximately 2,000,000 catalog items from 40 customer service centers located in North America, Europe, Middle East and Asia with headquarters in Dallas, Texas. The company also offers a complete set of supply chain and logistics services, including order processing, stocking and fulfillment, automated inventory management, and reverse logistics to OEMs and customers. From our central distribution center in Dallas, to customer service centers around the world including Hong Kong, Boeing Distribution Hong Kong (formerly Aviall) is committed to supplying the right part at the right time. Boeing Distribution Hong Kong (formerly Aviall) is wholly owned subsidiary of The Boeing Company.

Essential Duties and Responsibilities:

Provides the first line of sales and customer service contact for the customers of the companyResponsible for supporting the sale of distributed parts and services to all customers in all market segmentsDeals daily with customers via phone, fax, e-mail, electronics data interface and in personAdvises sales management or sales co-worker of opportunities with customer in regards to sales, discount and pricingAbility to make on the spot decisions in regard to sales price on all products where appropriate as directed even when price changes are subjected to approvalsPrepares and delivers customer quotations, process orders and closes sales

Basic Qualification:

Proven ability to work effectively with functional and technical teams and provide outstanding customer servicePossess good oral and written skills and ability to influence customersAbility to solve practical problems and deal with a variety of changing situations under stress.Possess strong organizational and interpersonal skillsAbility to conduct and direct research into sales and products.Highly self-motivated, self-directed, and attentive to detail.Extensive experience working in a team-oriented, collaborative environment

Preferred Qualification:

Minimum diploma or high school degree or equivalentMinimum 2-4 years’ experience in customer service and sales of aircraft parts and related productsRelevant on the job training will be providedExperience of supervising a team of sub-ordinates is a plusExperience in SAP, Outlook, Excel, Powerpoint, Business Objects are a plus

Work Authorization:

Employer will not sponsor applicants for employment visa status.Candidates must be legally authorized to work in the country/ region where the position is located. Benefits and pay are determined at the local level and are not on Boeing US-based payroll.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Hong Kong)