Customer Support Specialist - Client: Insurance Technology

Department: Boutique Client

Employment Type: Freelance

Location: Philippines

Reporting To: Client via Magic

Compensation: $5.00 / hour

DescriptionAbout the ClientAn innovative insurance services provider specializing in protection against accidental damage and theft of personal belongings. They have revolutionized the industry by offering modern, simple, and affordable device protection options. Their unique approach includes phone-only plans for all consumer devices, ensuring customers have access to comprehensive protection benefits tailored to their needs. A fast-growing insurtech company trusted by major brands including Upwork, Chime, and Swappa, they are known for their exceptional customer service and quick claim resolution.
\nWhy this role exists
We are seeking a detail-oriented Customer Support Specialist to manage customer inquiries and process claims while maintaining high service standards. This role is vital for ensuring customer satisfaction through efficient communication and accurate claims processing. The position requires someone who can handle both customer-facing responsibilities and backend administrative tasks with equal proficiency.

The Impact you’ll makeCustomer Support Management \nHandle customer inquiries via chat and email\nProvide timely and accurate responses\nMaintain professional communication standards\nDocument customer interactions\nSuggest process improvements\nClaims Processing \nReview and process insurance claims\nVerify receipts and documentation\nProcess claim payouts accurately\nTrack claims status\nMaintain detailed records\nAdministrative Tasks \nManage partner inbox communications\nPerform basic spreadsheet work\nTrack inventory and items\nUpdate documentation\nSupport process optimization\nSystem Management \nWork across multiple platforms (Slack, G Suite)\nUse claims management tools\nHandle payment processing systems\nMaintain organized digital workspaces\nEnsure accurate data entry\n

Skills, Knowledge and ExpertiseRequired Experience\nAt least 1 year experience in a customer support role\nExcellent written and verbal communication skills\nPrior experience in chat support or similar customer service role\nFlexibility to work various shifts, including Saturdays and Sundays\nReliable internet connection with a backup option\nProficiency in using multiple software tools and platforms simultaneously\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nExceptional attention to detail\nStrong written communication\nMulti-tasking abilities\nProblem-solving skills\nProcess improvement mindset\nTechnical adaptability\nCustomer service orientation\nYou should apply if...\nYou thrive in fast-paced environments\nYou're detail-oriented with numbers\nYou enjoy helping customers\nYou're comfortable with technology\nYou have a process-improvement mindset\nYou're reliable and self-motivated\nWhat to expect… \nSalary: $5/hr\nWork Schedule:\nFull-time position: 5 days per week\n8-hour shifts daily / 40 hours per week\nShift times may fall between 9:00 AM and 6:00 PM Eastern Time\nWeekend shifts may be required\nPlease note that this is the permanent schedule being established for this role. Candidates should be prepared for potential weekend work and flexible shift assignments within the specified time frame.\n\n\n

Benefits