Customer Support Specialist (maternity cover)At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.
This position reports to

Customer Support Manager

Your role and responsibilities

The Customer Support Specialist is the first point of contact for internal and external customers and business partners of the organization. He/she is responsible for the overall process from order registration until the finalization of the deal including logistic activities and relevant documentation.The work model for the role is onsite.You will be mainly accountable for:•Ensures the resolution of customer issues (e.g. order, invoicing) and positive customer experience throughout the entire process, responsible for issues resolutions with the forwarders including service quality, claims (forwarder) etc.•Ensures the Logistics processes – preparation of needed documentation for deliveries in EU and non-EU countries in compliance with local and international legislation and manages the archive of logistics documentation•Maintains all needed settings and parameters in Sales and Distribution module in SAP•Prepares and analyzes regular statistics using available tools and collecting relevant informationYou will join a dynamic, talented, high performing team, where you will be able to thrive

Qualifications for the role

Bachelor´s degreeExperience in similar position with background in Customer Service, Order Handling or in Logistics is an advantageVery good computer literacy of MS Office (Word, Excel)Very good written and verbal communication in EnglishSAP knowledge is an advantageAbility to work in a team and dynamic environment

What's in it for you?Flexibility: we have hybrid work options, make the best out of them!Help customers in driving efficiency and sustainability, making a strong impactLead exciting projects that help customers overcome their challengesBenefitsLearning & development offeringFlexible work practicesHealthcare plan13th salaryTransportation AllowanceMore about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory