Pay Rate: $0 Location: Fargo ND Job Type: Contract Title: Customer Support Specialist - OATS
Location: Fargo, ND - open to U.S Remote
Duration: ASAP - June 30th 2023 - Strong potential for extension

Scope of this role:  Respond to compliance tool basic service support inquiries  Respond to policy-related and program-specific inquiries  Triage help-related inquiries to redirect to appropriate teams  Follow workflow to grant tool access  Follow workflow to grant PowerBI access  UAT Testing for new feature releases (on a monthly basis)  Onboard new users into the compliance tool  Assigning out any new tickets and tagging  Troubleshoot and provide ideas on issues discovered   
 
Qualifications:  Knowledge of Microsoft Dynamics CRM is preferred, but not required  Ability to troubleshoot and escalate as needed  Must be an independent worker, as working with peers from global time zones  Technical Support experience, with experience managing high volume of tickets  Prefer minimum associates degree in Business or related field  Knowledge of Microsoft Office Suite - Outlook, Word, PowerPoint, OneNote, Excel, Visio  Strong analytical and problem-solving skills  High attention to detail  Must be able to communicate effectively through written and verbal communication in a professional manner  Ensure adherence to custom business policies and procedures 
Hours: CST  8-5, with rotating one week 10-7 (about every 1.5 months)  Lunches need to be taken around meetings 

For consideration, please send your resume to Talent@ifgpr.com with "Customer Support Specialist- OATS" in the subject line.  

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