GET TO KNOW ALORICA
Are you ready to obliterate the status quo?
Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.
A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back and developing awesome people make all the difference.
Choose a future with Alorica!
JOB SUMMARY
Customer Service Representative provides customer support for our Client’s (world leading financial technology company) support customers.
S/he creates a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success. Be creative, friendly, and solution-oriented with customers and colleagues.
KEY JOB RESPONSIBLITIES:
● Handle incoming contacts over email, phone, or live chat
● Provide a fast, complete and friendly answer aligned
○ Send out follow up emails for the customer when needed
○ Ensure the scripting of the call is added to his ticket
○ Escalate customer’s tickets to the correct internal teams, when needed
● Be able to follow guidelines on escalation and have critical thinking to make sure the cases are escalated and handled correctly, to avoid any unnecessary waiting times for the customer.
● Daily check on the relevant updates regarding our product and procedures.
● Excellent communication with local Team Lead to ensure constant feedback loop
WHY JOIN ALORICA?
We Offer So Much More Than a Paycheck
· Competitive salary? Check.
· Additional health insurance (incl. dental care)? Check.
· Sports card – Multisport? Cofinanced - Check.
· Food vouchers (value of 60 BGN)? Check.
· Reimbursement allowance (value of 60 BGN)? Check.
But that’s just the start–here are a few more reasons to consider Alorica.
· Career development opportunities
· Extensive training programs
· Access top notch technologies and best practices
· Excellent working environment
· Company events
If you are interested, please send us your CV in English.
Applications will be processed in strict confidentiality.
Only short-listed candidates will be contacted.
Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
KEY JOB REQUIREMENTS:
· B2 level of German (both verbal and written)
· B2 level of English
· Previous experience on similar role is an advantage
· Previous experience in customer support is an advantage
· Knowledge of computing technology is an advantage
· Very good knowledge of MS Office (Word, Excel)
· Positive and open-minded attitude
· Eager to learn, self-motivated and goal oriented
If you are interested in this opportunity, please submit your CV in English.
Applications will be processed in strict confidentiality.
Only short-listed candidates will be contacted.
Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
Provide response to initial customer complaints Manage seat assignments and scheduling changes Provide information regarding rules and regulations Handle incoming requests and gathering details about luggage logistics Update our partner’s customers for their flight status during weather/tech delays Escalate the cases to the relevant Specialist Group when needed