Job Title:

Customer Support Specialist with Italian

Job Description

Your responsibilities:Develop an in-depth knowledge of our client’s platform.Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone.Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.Diagnose software problems and resolve customer complaints using established processes.Provide support & guidance on non-technical related questions (e.g: marketing, sales, or other e-commerce setup questions)Communicate thoughtfully and effectively with all customers.Document troubleshooting and problem resolution steps.
 Our requirements:A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.Passionate about creative problem solving for customers and end users.Fluency in Italian (C1 level) and communicative knowledge of English (B2 level)Self-motivated, eager to learn and thrive in a collaborative environment.Capable of adapting quickly to changing prioritiesExperience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
 What we offer:Full-time employment contract or civil contract with flexible working hours – the choice is yours!Dive into our comprehensive paid training program and emerge as a customer support legend!Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you!Embrace the freedom of work with no dress code – pyjamas, anyone?Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!

Location:

Poland, Szczecin

Language Requirements:

English, Italian (Required)

Time Type:

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