Customer Support Specialist with Italian Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support) Location Szczecin, Poland Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1527246EXTERNALENGLOBAL&step=1&utm\_source=none) Job Title: Customer Support Specialist with Italian Job Description **Your responsibilities:** + Develop an in-depth knowledge of our client’s platform. + Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone. + Communicate thoughtfully to provide answers to questions for both technical and non-technical end users. + Diagnose software problems and resolve customer complaints using established processes. + Provide support & guidance on non-technical related questions (e.g: marketing, sales, or other e-commerce setup questions) + Communicate thoughtfully and effectively with all customers. + Document troubleshooting and problem resolution steps. **Our requirements:** + A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills. + Passionate about creative problem solving for customers and end users. + Fluency in Italian (C1 level) and communicative knowledge of English (B2 level) + Self-motivated, eager to learn and thrive in a collaborative environment. + Capable of adapting quickly to changing priorities + Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce. **What we offer:** + Full-time employment contract or civil contract with flexible working hours – the choice is yours! + Dive into our comprehensive paid training program and emerge as a customer support legend! + Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you! + Embrace the freedom of work with no dress code – pyjamas, anyone? + Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded! Location: Poland, Szczecin Language Requirements: English, Italian (Required) Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1527246EXTERNALENGLOBAL&step=1&utm\_source=none)