Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Your Responsibilities:Respond to and resolve a wide variety of consumer queries by phone and e-mail;
Provide friendly and efficient customer service support;
Advice and inform customers regarding clients' products and services;
Identify, research and resolve product issues and queries concerning part/product replacement and execute solution in line with local procedures;
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
Maintain accuracy and security of customer information on the database;
Proactively provide support and assistance to colleagues and work together as a team.
The Candidate:
Has excellent command of spoken and written Polish language - C1;
Has good command of English language (level B2);
Experience in a customer facing role is a plus;
Is a person who has an affinity for technology;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.
Competitive remuneration scheme;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Working schedule: Monday – Sunday, 2 days off;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work at home options available.
The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
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