About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter

Description

 

The role:

Respond to and resolve a wide variety of consumer queries by phone or email;  Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts; Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards; Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed; Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators; Navigating multiple systems simultaneously in order to update e-records promptly and accurately; Proactively provide support and assistance to colleagues and work together as a team.

 

The candidate:

Has very good command of both spoken and written Romanian (level C1)  Has very good level of English language - at least level B2, preferably C1 Experience in a contact center or customer facing role is beneficial; Can adapt quickly to changes in products, process and technology; Has proven track record of excellent attendance and time-keeping; Has good computer literacy. We offer:

 

Competitive remuneration scheme; Monday - Sunday, 2 days off; Social package including: additional healthcare insurance, gift vouchers, sport card discounts; To participate in company initiatives – charity activities, team buildings, sports events, internal competitions; Opportunities for a long-term professional career; Entitlement to company internal training and development accordingly global standards; Work at home opportunity.

The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
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